Policy & F.A.Q
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policy
Cancellation policy
Standard bookings
Cancellation is free until no later than 12.00 pm the day before arrival, after which we will charge you 100% room rate for the first night as cancellation fee.
Non-refundable
For non-refundable bookings, no cancellation or change is possible. In case of cancellation, 100% of the total amount will be charged as cancellation fee.
Group bookings
Group booking more than 2 rooms must pay the total cost of the reservation in advance. If you cancel or change up to 7 days before the arrival date, no fee will be charged. In case of cancellation or change later or in case of no-show, 100% of the booking will be charged.
Partners
Our Partners
If you have booked through our partners
- We cannot change or cancel an existing booking that is not made with us.
- We are also NOT responsible for any changes or cancellations regarding bookings made with a party other than us.
For support, please contact the booking channel regarding your case.